Conditions of sale and returns

Conditions of sale

Art. 1 – Introduction and scope of application of the general conditions of sale.

1.1 These general conditions of sale, available on the www.manciniutensili.it site (hereinafter, the “Site”) section GENERAL CONDITIONS OF SALE (at https://www.manciniutensili.it/conditions-generali-sale or any other specific address that is used by Mancini Utensili s.r.l.) in favor of the user for reproduction and conservation pursuant to art. 12 Legislative Decree no. 70/03 and subsequent amendments, have as their object the on-line sale of the Mancini Utensili s.r.l. products, carried out remotely by means of an electronic network through the Site belonging to the same company under Italian law, with registered office in Pesaro, via Vincenzo Molaroni n. 8, VAT number and tax code IT02617020413, registered with the Chamber of Commerce of Pesaro no. REA PS-196102, e-mail info@manciniutensili.it, pec (Certified e-mail) mancini_utensili_srl@legalmail.it, Tel. +39.0721.204328-202877, Fax. +39.0721.203449.

1.2 These general conditions apply only to on-line sales, as described above, B2B (Business to Business) between Mancini Utensili s.r.l. and natural or legal persons who purchase products for purposes related to their business or professional activity (hereinafter “Customer”). These B2B on-line sales of Mancini Utensili s.r.l. products are regulated, in addition to these general conditions, also by the special conditions of sale such as, for example, the price, payment and delivery methods, the type of product, etc., from time to time chosen by the customer on the Site.

1.3 These general conditions of sale must be examined by the Customer before each purchase and are understood to be fully known and unconditionally accepted by the customer when ticking the flag in the relevant field of view and acceptance on the site.

1.4 Mancini Utensili s.r.l. is free to update, supplement or modify these general conditions of sale, with effect for sales established after the modification.

1.5 The Customer declares that the completion of the form for placing the order (with or without registration) and subsequent purchases will be made by subjects with powers to bind the same customer.

1.6. The products covered by the Mancini Utensili srl e-commerce site are all self-produced products.

 

Art. 2 – Order and conclusion of the contract.

2.1The Customer must submit the purchase order by diligently and scrupulously following the indications and procedures described on the site. In fact, the request for the product by the buyer to Mancini Utensili s.r.l. (the “order”) must be forwarded following the guided procedure on the site, only after having carefully read and accepted these general conditions, the privacy policy and all the information contained in the Site itself, as well as after having accepted the clauses referred to in articles 2.12 “Failure to confirm the order”, 5.6 “Liability in unloading the product”, 6 “Warranty”, 11 “Applicable regulations and Competent Court” by ticking the specific flag on the box relating to these clauses.

2.2The Customer who has decided to register undertakes not to transfer his identification code and his password to third parties and to keep them with the utmost care and diligence, remaining solely responsible for their custody and use. The Customer, therefore, accepts from now on all orders sent to Mancini Utensili s.r.l. as his/her own, along with his/her identification code and password, as well as the invoice that will be issued with the data entered by the Customer.

 

2.3 The sales contract will be understood to be finalized between the Customer and Mancini Utensili s.r.l. when the Customer activates the command “forward the order” (point and click), at the end of which he/she will see a summary of the order placed containing, among other things, an identification number of the order and the particular conditions of sale (price, delivery times, etc.). Once the order is concluded, the Customer will receive a confirmation email with the order summary. In any case, it remains the right of Mancini Utensili s.r.l. not to execute the Customer’s order if, following checks subsequent to its receipt, there are delays in payment or other defaults by the same customer relating to previous orders; of such suspension Mancini Utensili s.r.l. will notify the customer by e-mail, notifying him/her that the suspension will remain until the regularization of the debt position. If, following the receipt of the order, no payment delays or other legitimate reasons arise for suspending the execution of the order, or following the regularization of the customer’s debit position, Mancini Utensili s.r.l. will send to the customer, at the e-mail address indicated by the latter, an e-mail confirming the sale with a summary of the order in which the following is indicated: the order identification number, the particular conditions relating to the order placed, these general conditions, as well as the privacy policy.

2.4The Customer acknowledges that these general conditions can be downloaded from the site.

2.5 The order form will be filed at the Mancini Utensili s.r.l. Database for the period of time needed to process the order.

2.6 Without prejudice for express exceptions, communication between the parties that modifies the contractual conditions, as defined above, or affect the execution of the contract of sale, will always take place in writing, expressly including communication by outgoing and incoming email at the Mancini Utensili s.r.l. sales office e-mail address.

2.7 The order can only be submitted after having provided Mancini Utensili s.r.l. with all the necessary data to allow the seller to confirm the order and execute it (name, surname or name or company name, address, tax code and/or VAT number, e-mail address, certified e-mail address or unique SDI code, telephone number, preferably mobile phone), which will be processed in accordance with the provisions of the privacy policy, legislative decree no. 196/2003 and EU Regulation 679/2016. The Customer undertakes to promptly notify Mancini Utensili s.r.l. the variation of his/her address and e-mail address. The data entered by the Customer can be corrected at any time before placing the order, using the text “back”.

2.8 These general conditions (which can be reproduced and stored) and the privacy policy, which the customer has read and accepted before placing the order, are attached to the order confirmation via links. The information relating to the characteristics of the product, the price, the method of payment, the delivery costs and the applicable taxes are also summarized in the order confirmation e-mail.

2.9 The Customer is responsible for checking the content of the order confirmation e-mail and, if there are errors, must contact Mancini Utensili s.r.l., at the appropriate e-mail address, within 12 (twelve) hours. In the absence of corrections, the order is put into processing and changes will no longer be accepted.

2.10As a result of the acceptance by Mancini Utensili s.r.l. of the customer’s order, a contract is concluded concerning the sale of the product. The contract is concluded within the premises of Mancini Utensili s.r.l. The contracts concluded are filed in the offices of Mancini Utensili s.r.l. in paper, magnetic, electronic or telematic format. 

2.11 The acceptance of the order by the system and the subsequent order confirmation are subject to the acknowledgment and acceptance of these general conditions and the privacy policy and to the payment of the consideration by the customer with one of the alternative methods referred to in art. 4.7 of these general conditions of sale.

2.12 Mancini Utensili s.r.l. is entitled, at its discretion, not to confirm the customer’s order, informing him/her promptly and not charging the price, or rather returning the price already paid, without interest.

2.13 Mancini Utensili s.r.l. only accepts orders to be delivered to the following countries: Austria-Belgium-Denmark-Finland-France-Germany-Greece-England-Ireland-Italy-Netherlands-Portugal-Spain-Sweden-USA.

 

Art. 3 – Risks and Responsibilities

3.1 The customer remains solely responsible for the correctness and completeness of his/her identification data and in any case of any data entered on the Site and/or in the order form, in particular with reference to the ordered product, with the exclusion of any responsibility by Mancini Utensili s.r.l.

3.2 Mancini Utensili s.r.l. declines any responsibility for the information, documents and materials that may be entered by third parties on the site, even if such contents are made available to the Customer within the framework of an advertising service offered by Mancini Utensili s.r.l.

3.3 The Customer acknowledges that Mancini Utensili s.r.l. cannot in any way be held liable for the suspension or interruption, regardless of its will, of the operation of the site.

 

Art. 4 – Price and payment methods

4.1 The payment of the full price for the purchase of Mancini Utensili s.r.l. products must be made in the manner and within the times indicated in the purchase order.

4.2 Failure or incomplete timely payment within the term provided for by the previous art. 4.1 will constitute a serious breach by the Customer and will determine the right for Mancini Utensili s.r.l. to terminate the contract by sending a registered letter with return receipt or certified e-mail, without the need for further notification.

4.3 In case of default, except for greater damage pursuant to art. 1224 of the Italian Civil Code, default interest will automatically be paid to Mancini Utensili s.r.l. at the statutory rate pursuant to ex Legislative Decree 231/2002 and subsequent amendments.

4.4 The price of the product is expressed in euros, it is the price shown on the site and DOES NOT include VAT, which is shown separately.

4.5 The transport costs to the Customer’s address are shown separately and charged in addition to the price of the product. 

4.6 The price and transport costs indicated are valid until modified, which can be made by Mancini Utensili s.r.l. at any time prior to payment by the customer.

4.7 Credit Cards or prepaid VISA and MASTERCARD circuits are accepted, including American Express and PostePay Card of Poste Italiane and bank transfer. Payment by bank transfer is subject to the following conditions: the bank transfer must be received within 10 working days of placing the order. After this date the order will be considered null. The information to be placed on the bank transfer must indicate: the number and date of the order and the name of the buyer. The transfer must be made to the following bank details: IBAN : IT37U0303213300010000264365. It is understood that, if a bank transfer is chosen as payment method, the goods will be shipped only after verifying the credit on our bank account. At the current state of the banking system, the recovered amount is credited to the beneficiary’s current account no earlier than 1/3 working days from the date of making the payment. Sometimes, in order to further reduce the time required for the normal credit of the Bank Transfer, it is sufficient to send us a copy of the receipt containing the CRO number of the Transfer, via the following methods: e-mail to marketing@manciniutensili.it..

 

Art. 5 – Execution of the contract. Shipping and delivery

5.1 The delivery of the products to the Customer will take place according to the method and timing indicated by Mancini Utensili s.r.l. in the order summary email.

5.2 The delivery terms are always indicative and never essential for Mancini Utensili s.r.l. and for the customer. The product ready in stock is shipped within the maximum period of 3 (three) days, while products not available in stock are shipped within the maximum period of 20 (twenty) from the issuing of the order confirmation (except for closing periods, such as holidays or festivities) and is in any case delivered within the maximum period of 30 (thirty) days following receipt by the Customer of the order confirmation by Mancini Utensili s.r.l. The indicative delivery deadline, which varies according to the delivery address, is specified following confirmation of shipping costs and may vary depending on the courier used.

5.3 Mancini Utensili s.r.l. (i) will make deliveries compatible with its production, procurement and shipping needs and (ii) may distribute the products of a single order in several deliveries, or merge into a single delivery, products indicated in different orders.

5.4 Mancini Utensili s.r.l. may suspend the delivery of the products sold in case of failure or non-regular payment of the price by the Customer, pursuant to the previous art. 4.1 and 4.7.

5.5 Upon executing orders, maximum compliance will be observed with the specific requirements resulting from the catalog on the site and with the characteristics of the product indicated to the Customer at the time of the order. Mancini Utensili s.r.l., within the scope of its production and commercial choices, or in compliance with the above regulatory provisions, may however make partial adaptations or modifications of the product that concern the aesthetic, constructive and functional characteristics. These changes do not require prior communication to the customer, without prejudice to the right of the Customer to request the cancellation of the order and the termination of the contract.

5.6Mancini Utensili s.r.l. will provide, for the shipment, the means of transport deemed most suitable, without prejudice to the unloading operations, risks and charges which are, in any case, at the expense of the Customer.

5.7 The products are packaged with standard, intact packaging, suitable for loading on the means of transport and unloading on the ground with appropriate and approved tools; Mancini Utensili s.r.l. declines any responsibility for any damage to the goods caused as a result of the movement and lifting of the goods carried out with incorrect maneuvers or with inadequate means by the Customer at the time of collection of the product.

5.8 Mancini Utensili s.r.l. will provide for the insurance of the products on behalf of the Customer, only upon timely written request, who will assume all the related expenses and responsibilities.

5.9 Any further information relating to the delivery of the order will be provided directly by the relevant courier. The Customer will be able to access information relating to the delivery of the order using the references received via e-mail..

 

Art. 6 – Warranty

6.1Without prejudice to that which has been specified regarding any improvements or adaptations of the product with respect to the characteristics expressed on the site that do not affect its quality, Mancini Utensili s.r.l. guarantees the conformity of the products to the declared technical characteristics and the absence of any faults and defects, as well as their safety according to the regulations in force at the time of their marketing.

6.2The acceptance of the products by the shipper-courier attests to the good condition of the packaging and any liability of Mancini Utensili s.r.l. in this regard ceases at the time of delivery. The Customer is also required to check on arrival that the products comply with the order. 6.3 Mancini Utensili s.r.l. declines all responsibility for damages of any kind, whether direct or indirect, caused to things or people that are not related to the use that could legitimately be expected at the time the products were made.

6.4 Mancini Utensili s.r.l. grants the Customer a warranty of 12 (twelve) months regarding the lack of conformity of the products; said warranty starts from the date of delivery of the products and its validity is subject to the reporting of any discrepancy within 8 (eight) days of its discovery.

6.5Complaints regarding the defects of the products, as well as qualitative or quantitative differences and any other visible discrepancy, must be communicated to Mancini Utensili s.r.l. in writing within 8 (eight) days of delivery. With regard to hidden defects verified by the Customer before the sale to its successor, the term starts from the day of the discovery duly proven by the Customer. Complaints regarding any discrepancies from the accompanying documents for transport, damage or shortages attributable to the transport itself, must be communicated to Mancini Utensili s.r.l. by certified e-mail or normal e-mail to the addresses referred to in art. 7 below within 48 (forty-eight) hours of receipt of the products.

6.6 The dispute of the defect or non-conformity must be accompanied, under penalty of inadmissibility, by the description of the defect or non-conformity, the sales invoice number, the serial number of the product and the Customer’s data. The obvious defects such as breakages, abrasions, scratches, or lack of conformity to the quantities, qualities or aesthetic characteristics declared that are not immediately visible before the purchase (in this case they are understood to be accepted by the Customer and/or by the end user and do not fall within the scope of the warranty) are presumed to be known at the time of delivery.

6.7Any dispute regarding faults and defects or lack of conformity made by the end user or by the Customer for recourse with respect to the requests from its assignee, forwarded beyond the aforementioned warranty period, will be at the total expense of the customer with the exclusion of any right of recourse or return.

6.8 With regard to justifiably and promptly expressed complaints, accompanied by the requested information, Mancini Utensili s.r.l. will carry out the interventions under warranty at its headquarters or, at its sole discretion, at a services center of its choice. To this end, the product must be delivered, at the Customer’s expense, to the headquarters of Mancini Utensili s.r.l. or the service center indicated by the same.

6.9Mancini Utensili s.r.l. reserves the right to choose, at its sole discretion, between replacing or repairing products that it recognizes as defective, provided that the defects are not related to transport, misuse and/or storage, incorrect assembly or irrational or inappropriate use and in any case under the general responsibility of the Customer, its assignees or third parties.

6.10 Repairs made under warranty do not entail any extension of the duration, nor the renewal of the warranty itself.

6.11 The warranty does not cover parts subject to normal wear and tear, defects or malfunctions and damage caused by improper use. . Nor is it subject to warranty if the defect originates due to tampering with the products and in any fact, conduct or omission attributable exclusively to the Customer.

6.12 During the warranty period, Mancini Utensili s.r.l. ensures that the products are free from faults or defects in materials and construction, provided however that the products are found in normal conditions of use and maintenance.

6.13Mancini Utensili s.r.l. will not be liable in any case for damage caused by defective or non-compliant products and this is expressly pursuant to art. 1494 of the Italian Civil Code.

 

Art. 7 – Returns policy

7.1 Mancini Utensili acknowledges that the Customer has the right to return the products even before receipt of the product. To this end, the Customer must send, within 7 (seven) days, starting from the delivery of the product, a notification to the certified e-mail address mancini_utensili_srl@legalmail.it, indicating the order number and the identification code of the product. For the purposes of complying with the deadline relevant to requesting the return of the product, the date of receipt by Mancini Utensili s.r.l. of the respective notification by the Customer will be valid. 

7.2 Mancini Utensili s.r.l. will respond to the Customer’s return request within 7 (seven) days and may request, before authorizing the return, additional information from the Customer such as, by way of example, photos of the product, reasons for the return, methods chosen for return etc. In responding to the Customer’s request, Mancini Utensili s.r.l. will indicate the address where to ship the returned product.

7.3The product can only be returned in its entirety, therefore, if it consists of several components or parts, it is not possible to return only one component or part of the product.

7.4 The Customer is required to return to Mancini Utensili s.r.l. the product via courier, under its own responsibility, and at its own expense, without undue delay and in any case within 7 (seven) days of receipt of the notification from Mancini Utensili s.r.l. referred to in art. 7.2, or according to the different methods agreed with Mancini Utensili s.r.l.

7.5 The product can only be returned if unused and free undamaged. The product must be returned together with the original packaging, in the same condition in which it was received. In the event of damage to the product attributable to the Customer, a penalty equal to 20% of the value of the product, plus VAT if applicable, will be charged, without prejudice to any greater damage; the aforementioned sum will be withheld from the amount of the refund due.

7.6If the Customer exercises the right to return the product in accordance with the provisions illustrated above, Mancini Utensili s.r.l. will refund, without interest, the payments received by the Customer, with the exception of delivery and return costs. The refund will take place within 14 (fourteen) days from the date in which Mancini Utensili s.r.l. receives the returned product. The refund is made by the same means of payment used by the customer, unless otherwise agreed. Mancini Utensili s.r.l. has the right to withhold the sum paid by the Customer until the actual receipt of the product and the integrity checks are carried out on the product.

 

Art. 8 – Communication, information and complaints For any communication, information or complaint, the customer is asked to contact: Mancini Utensili s.r.l. Italia 61122 Pesaro (PU) Via Vincenzo Molaroni n. 8 Tel. +39.0721.204328 – 20287 Fax +39.0721.203449 PEC (Certified E-mail): mancini_utensili_srl@legalmail.it www.manciniutensili.com marketing@manciniutensili.it

  

Art. 9 – Prohibition of assignment

It is expressly forbidden for the customer to assign to third parties the contract pursuant to art. 2.10, without the prior written consent of Mancini Utensili s.r.l.

 

Art. 10 – Miscellaneous provisions

Any invalidity or ineffectiveness, in whole or in part, of one or more clauses of these general conditions does not entail the invalidity or ineffectiveness of the other clauses or that of part of clauses that are valid and/or effective.

 

Art. 11 – Applicable regulations and competent court

11.1 11.1 The contracts entered into between Mancini Utensili s.r.l. and the Customer are exclusively governed by Italian law.

11.2 Any dispute, even of a non-contractual nature or for reasons of connection, arising between the Customer and Mancini Utensili s.r.l. relating to the validity, execution, interpretation and termination of the sales contract concluded pursuant to these general conditions, will be referred to the exclusive jurisdiction of the Court of Pesaro, without prejudice, however, to the right of Mancini Utensili s.r.l. to initiate actions before the Court of the Customer’s place of residence.

 

Art. 12 – Personal data

The Customer, upon accepting these general conditions, declares to have read the information pursuant to articles 13 and 14 of Regulation (EU) 2016/679 (GDPR) available on the www.manciniutensili.it website. Pursuant to and for the purposes of articles 1341 and 1342 of the Italian Civil Code, the Customer declares to have carefully read, adequately understood and specifically approved the following clauses: art. 2.12 “Failure to confirm the order”; art. 5.6 “Liability in the unloading of the product”; art. 6 “Warranty”; art. 7 “Returns policy”; art. 11 “Applicable regulations and competent court”.

Art. 1 – Introduction and scope of application of the general conditions of sale.

1.1 These general conditions of sale, available on the www.manciniutensili.it site (hereinafter, the “Site”) section GENERAL CONDITIONS OF SALE (at https://www.manciniutensili.it/conditions-generali-sale or any other specific address that is used by Mancini Utensili s.r.l.) in favor of the user for reproduction and conservation pursuant to art. 12 Legislative Decree no. 70/03 and subsequent amendments, have as their object the on-line sale of the Mancini Utensili s.r.l. products, carried out remotely by means of an electronic network through the Site belonging to the same company under Italian law, with registered office in Pesaro, via Vincenzo Molaroni n. 8, VAT number and tax code IT02617020413, registered with the Chamber of Commerce of Pesaro no. REA PS-196102, e-mail info@manciniutensili.it, pec mancini_utensili_srl@legalmail.it, Tel. +39.0721.204328-202877, Fax. +39.0721.203449.

1.2 These general conditions apply only to online sales, as described above, B2C (Business to Consumer) between Mancini Utensili s.r.l. and consumers who make the purchase for a purpose that cannot be attributed to either a commercial or professional activity (hereinafter “Customer”). These B2C on-line sales of Mancini Utensili s.r.l. products are regulated, in addition to these general conditions, also by the special conditions of sale such as, for example, the price, payment and delivery methods, the type of product, etc., from time to time chosen by the customer on the Site.

1.3 These general conditions of sale must be examined by the Customer before each purchase and are understood to be fully known and unconditionally accepted by the customer when ticking the flag in the relevant field of view and acceptance on the site.

1.4 Mancini Utensili s.r.l. is free to update, supplement or modify these general conditions of sale, with effect for sales established after the modification.

1.5 The Customer declares that the completion of the form for placing the order (with or without registration) and subsequent purchases will be made by subjects with powers to bind the same customer.

1.6. The products covered by the Mancini Utensili srl e-commerce site are all self-produced products.

Art. 2 – Order and conclusion of the contract.

2.1The Customer must submit the purchase order by diligently and scrupulously following the indications and procedures described on the site. In fact, the request for the product by the buyer to Mancini Utensili s.r.l. (the “order”) must be forwarded following the guided procedure on the site, only after having carefully read and accepted these general conditions, the privacy policy and all the information contained in the Site itself. 2.2 The Customer who has decided to register undertakes not to transfer his identification code and his password to third parties and to keep them with the utmost care and diligence, remaining solely responsible for their custody and use. The Customer, therefore, accepts as of now as his own all orders sent to Mancini Utensili s.r.l. with the identification code of the Customer himself and his password.

2.3 The sales contract will be understood to be finalized between the Customer and Mancini Utensili s.r.l. when the Customer activates the command “forward the order” (point and click), at the end of which he/she will see a summary of the order placed containing, among other things, an identification number of the order and the particular conditions of sale (price, delivery times, etc.). Once the order is concluded, the Customer will receive a confirmation email with the order summary. In any case, it remains the right of Mancini Utensili s.r.l. not to execute the Customer’s order if, following checks subsequent to its receipt, there are delays in payment or other defaults by the same customer relating to previous orders; of such suspension Mancini Utensili s.r.l. will notify the customer by e-mail, notifying him/her that the suspension will remain until the regularization of the debt position. If, following the receipt of the order, no payment delays or other legitimate reasons arise for suspending the execution of the order, or following the regularization of the customer’s debit position, Mancini Utensili s.r.l. will send to the customer, at the e-mail address indicated by the latter, an e-mail confirming the sale with a summary of the order in which the following is indicated: the order identification number, the particular conditions relating to the order placed, these general conditions, as well as the privacy policy.

2.4The Customer acknowledges that these general conditions can be downloaded from the site.

2.5 The order form will be filed at the Mancini Utensili s.r.l. Database for the period of time needed to process the order.

2.6 Without prejudice for express exceptions, communication between the parties that modifies the contractual conditions, as defined above, or affect the execution of the contract of sale, will always take place in writing, expressly including communication by outgoing and incoming email at the Mancini Utensili s.r.l. sales office e-mail address.

2.7 The order can only be submitted after having provided Mancini Utensili s.r.l. with all the necessary data to allow the seller to confirm the order and execute it (name, surname or name or company name, address, tax code and/or VAT number, e-mail address, certified e-mail address or unique SDI code, telephone number, preferably mobile phone), which will be processed in accordance with the provisions of the privacy policy, legislative decree no. 196/2003 and EU Regulation 679/2016. The Customer undertakes to promptly notify Mancini Utensili s.r.l. the variation of his/her address and e-mail address. The data entered by the Customer can be corrected at any time before placing the order, using the text “back”.

2.8 These general conditions (which can be reproduced and stored) and the privacy policy, which the customer has read and accepted before placing the order, are attached to the order confirmation via links. The information relating to the characteristics of the product, the price, the method of payment, the right of withdrawal, the delivery costs and the applicable taxes are also summarized in the order confirmation e-mail.

2.9 The Customer is responsible for checking the content of the order confirmation e-mail and, if there are errors, must contact Mancini Utensili s.r.l., at the appropriate e-mail address, within 12 (twelve) hours. In the absence of corrections, the order is put into processing and changes will no longer be accepted, without prejudice to the customer’s right of withdrawal.

2.10As a result of the acceptance by Mancini Utensili s.r.l. of the customer’s order, a contract is concluded concerning the sale of the product. The contract is concluded within the premises of Mancini Utensili s.r.l. The contracts concluded are filed in the offices of Mancini Utensili s.r.l. in paper, magnetic, electronic or telematic format. 

2.11 The acceptance of the order by the system and the subsequent order confirmation are subject to the acknowledgment and acceptance of these general conditions and the privacy policy and to the payment of the consideration by the customer with one of the alternative methods referred to in art. 4.7 of these general conditions of sale.

2.12 Mancini Utensili s.r.l. is entitled, at its discretion, not to confirm the customer’s order, informing him/her promptly and not charging the price, or rather returning the price already paid, without interest.

2.13 Mancini Utensili s.r.l. only accepts orders to be delivered to the following countries: Austria-Belgium-Denmark-Finland-France-Germany-Greece-England-Ireland-Italy-Netherlands-Portugal-Spain-Sweden-USA.

Art. 3 – Risks and Responsibilities

3.1 The customer remains solely responsible for the correctness and completeness of his/her identification data and in any case of any data entered on the Site and/or in the order form, in particular with reference to the ordered product, with the exclusion of any responsibility by Mancini Utensili s.r.l.

3.2 Mancini Utensili s.r.l. declines any responsibility for the information, documents and materials that may be entered by third parties on the site, even if such contents are made available to the Customer within the framework of an advertising service offered by Mancini Utensili s.r.l.

3.3 The Customer acknowledges that Mancini Utensili s.r.l. cannot in any way be held liable for the suspension or interruption, regardless of its will, of the operation of the site.

Art. 4 – Price and payment methods

4.1 The payment of the full price for the purchase of Mancini Utensili s.r.l. products must be made in the manner and within the times indicated in the purchase order.

4.2 Failure or incomplete timely payment within the term provided for by the previous art. 4.1 will constitute a serious breach by the Customer and will determine the right for Mancini Utensili s.r.l. to terminate the contract by sending a registered letter with return receipt or certified e-mail, without the need for further notification.

4.3 In case of default, except for greater damage pursuant to art. 1224 of the Italian Civil Code, default interest will automatically be paid to Mancini Utensili s.r.l. at the statutory rate pursuant to ex Legislative Decree 231/2002 and subsequent amendments.

4.4 The price of the product is expressed in euros, it is the price shown on the site and DOES NOT include VAT, which is shown separately.

4.5 The transport costs to the Customer’s address are shown separately and charged in addition to the price of the product. 

4.6 The price and transport costs indicated are valid until modified, which can be made by Mancini Utensili s.r.l. at any time prior to payment by the customer.

4.7 Credit Cards or prepaid VISA and MASTERCARD circuits are accepted, including American Express and PostePay Card of Poste Italiane and bank transfer. Payment by bank transfer is subject to the following conditions: the bank transfer must be received within 10 working days of placing the order. After this date the order will be considered null. The information to be placed on the bank transfer must indicate: the number and date of the order and the name of the buyer. The transfer must be made to the following bank details: IBAN : IT37U0303213300010000264365. It is understood that, if a bank transfer is chosen as payment method, the goods will be shipped only after verifying the credit on our bank account. At the current state of the banking system, the recovered amount is credited to the beneficiary’s current account no earlier than 1/3 working days from the date of making the payment. Sometimes, in order to further reduce the time required for the normal credit of the Bank Transfer, it is sufficient to send us a copy of the receipt containing the CRO number of the Transfer, via the following methods: e-mail to marketing@manciniutensili.it. .

Art. 5 – Execution of the contract. Shipping and delivery

5.1 The delivery of the products to the Customer will take place according to the method and timing indicated by Mancini Utensili s.r.l. in the order summary email.

5.2 The delivery terms are always indicative and never essential for Mancini Utensili s.r.l. and for the customer. The product ready in stock is shipped within the maximum period of 3 (three) days, while products not available in stock are shipped within the maximum period of 20 (twenty) from the issuing of the order confirmation (except for closing periods, such as holidays or festivities) and is in any case delivered within the maximum period of 30 (thirty) days following receipt by the Customer of the order confirmation by Mancini Utensili s.r.l. The indicative delivery deadline, which varies according to the delivery address, is specified following confirmation of shipping costs and may vary depending on the courier used.

5.3 Mancini Utensili s.r.l. (i) will make deliveries compatible with its production, procurement and shipping needs and (ii) may distribute the products of a single order in several deliveries, or merge into a single delivery, products indicated in different orders.

5.4 Mancini Utensili s.r.l. may suspend the delivery of the products sold in case of failure or non-regular payment of the price by the Customer, pursuant to the previous art. 4.1 and 4.7.

5.5 Upon executing orders, maximum compliance will be observed with the specific requirements resulting from the catalog on the site and with the characteristics of the product indicated to the Customer at the time of the order. Mancini Utensili s.r.l., within the scope of its production and commercial choices, or in compliance with the above regulatory provisions, may however make partial adaptations or modifications of the product that concern the aesthetic, constructive and functional characteristics. These changes do not require prior communication to the customer, without prejudice to the right of the Customer to request the cancellation of the order and the termination of the contract, without prejudice to the Customer’s right of withdrawal.

5.6Mancini Utensili s.r.l. will provide, for the shipment, the means of transport deemed most suitable.

5.7 The products are packaged with standard, intact packaging, suitable for loading on the means of transport and unloading on the ground with appropriate and approved tools; Mancini Utensili s.r.l. declines any responsibility for any damage to the goods caused as a result of the movement and lifting of the goods carried out with incorrect maneuvers or with inadequate means by the Customer at the time of collection of the product.

5.8 Mancini Utensili s.r.l. will provide for the insurance of the products on behalf of the Customer, only upon timely written request, who will assume all the related expenses and responsibilities.

5.9 Any further information relating to the delivery of the order will be provided directly by the relevant courier. The Customer will be able to access information relating to the delivery of the order using the references received via e-mail.

Art. 6 – Right of withdrawal

6.1 The Customer has the right to withdraw from any order relating to Mancini Utensili s.r.l. products, without giving any reason and with any declaration, as long as it is explicit, delivered within 14 (fourteen) days to Mancini Utensili s.r.l. in the manner provided for in the following art. 6.2. The withdrawal period expires after 14 days from the day in which the customer or a third party, other than the courier designated by the customer, acquires physical possession of the last ordered good. In the event of a contract relating to multiple goods ordered by the customer in a single order and delivered separately, the 14-day term starts from the day in which the customer or a third party, other than the courier designated by the latter, acquires physical possession of the last good (art. 49, paragraph 1, letter (h) of Legislative Decree no. 206/2005 “Consumer Code”). 6.2 To exercise the right of withdrawal, it is necessary to inform Mancini Utensili, to the addresses referred to in Article 7, of the decision to withdraw from this contract by means of any explicit declaration to that effect. (for example, by means of a letter sent by post, fax or e-mail). For this purpose it is possible, but not mandatory, to use the standard withdrawal form downloadable on the website at the following link [insert link]. If the customer decides not to use the attached standard withdrawal form, he must submit any other explicit statement of his decision to withdraw from the contract. The deadline for withdrawal shall be deemed to have been met if the customer submits his declaration before the expiry of the 14-day period from the day on which the customer or a third party, other than the carrier and designated by the customer, acquires physical possession of the last ordered good. In the case of a contract relating to multiple goods ordered by the customer in a single order and delivered separately, the term of 14 days starts from the day on which the customer or a third party, other than the carrier designated by the latter, acquires physical possession of the last good.

6.4 Following the withdrawal from this contract, Mancini Utensili will reimburse all payments made by the purchaser, including delivery costs (with the exception of any additional costs deriving from the choice of a different type of delivery from the one used and offered by Mancini Utensili s.r.l.), without undue delay and in any case no later than 14 days from the day in which the seller is informed by the customer of the decision to exercise the right of withdrawal. These refunds will be made using the same payment instrument used by the customer during the purchase, unless otherwise established. In any event, the customer will not incur any costs as a result of the reimbursement. The refund may be suspended until Mancini Utensili s.r.l. receives the products being returned or until the customer demonstrates that the goods have been shipped, if earlier. The customer is required to return or deliver the products without undue delay and in any case within 14 days from the day in which he/she notified his/her intention to withdraw from the sales contract. The Products must be returned:

  1. a) correctly wrapped in their original packaging, intact, undamaged, clean and equipped with all possible accessories, instructions for use and documentation. In the event of loss of the original packaging, the customer must, at his own expense, replace it in order to be able to proceed with the return of the products;
  2. b) equipped with the transport document (present in the ‘original packaging), so as to allow Mancini Utensili s.r.l. to identify the customer (order number, name, surname and address);
  3. c) with no obvious signs of use, other than those compatible with carrying out a normal test on the item (they must not bear traces of prolonged use or in any case exceeding the time necessary for a test and must not be in such a state as to not allow resale).

6.5 If the returned product does not comply with the provisions of the previous paragraph, the withdrawal will not be considered valid.

6.6 The costs of returning the goods are borne by Mancini Utensili s.r.l. provided that the customer uses the withdrawal methods indicated by Mancini Utensili s.r.l. and sendsthe goods from the country where the delivery took place. Otherwise, the costs of the return will be borne by the customer. The customer is responsible for any decrease in the value of the product resulting from handling the goods other than what is necessary to establish the nature, characteristics and functioning of the products themselves.

Art. 7 – Communications, information and complaints

For any communication, information or complaints, the customer is asked to contact:

Mancini Utensili s.r.l.

Diamond Tools Industry

Italy 61122 Pesaro

Via Vincenzo Molaroni n. 8

Tel. +39.0721.204328 – 20287

Fax +39.0721.203449

PEC (Certified e-mail):mancini_utensili_srl@legalmail.it

www.manciniutensili.com

marketing@manciniutensili.it

Art. 8 – Warranty for defects and faults

Purchases made on the e-commerce portal of the www.manciniutensili.it website are subject to the provisions of the Consumer Code regarding the guarantee for defects and faults of the products. The Customer will therefore be granted the rights pursuant to art. 130 of the Consumer Code and these rights must be exercised within the terms of art. 132 of the same Consumer Code.

Art. 9 – Applicable law

9.1 These general conditions of sale and the sales contracts are governed by Italian law (and in particular by the Consumer Code – which in articles from 46 to 67 governs distance contracts – and by Legislative Decree 70 of 04/09/2003 on electronic commerce) and must be interpreted in the light of this law.

9.2 For any dispute that may arise in connection with these general conditions of sale and/or the sales contracts, customers can initiate an out-of-court dispute resolution procedure in compliance with the requirements pursuant to articles 141 et seq. of the Consumer Code.

9.3 The Customer also has the right to make use of the on-line dispute resolution procedure available at http://ec.europa.eu/consumers/odr/. Art. 10 – Prohibition of assignment It is expressly forbidden for the customer to assign to third parties the contract perfected pursuant to art. 2.10, without the prior written consent of Mancini Utensili s.r.l.

Art. 11 – Miscellaneous provisions

The possible invalidity or ineffectiveness, in whole or in part, of one or more clauses of these general conditions does not imply the invalidity or ineffectiveness of the other clauses or of that part of the clause that is valid and/or effective.

Art. 12 – Personal data

The Customer declares to have read the Privacy Policy pursuant to articles 13 and 14 of Regulation (EU) 2016/679 (GDPR) available on the site and accepts these conditions

Opening hours

Monday – Friday

8:00 am – 12:30 pm// 1:00 pm – 6:30 pm

On-line support:

8:30 am – 4:30 pm

Call us

+39 0721.204328

One of our staff members will answer immediately!

Where to find us