Frequently Asked Questions and Answers
The sharpening of diamond tools depends on the type of tool: a disposable tool can be sharpened a maximum of 3 times due to its thin plates, while a resharpenable tool can be sharpened up to 8/10 times.
Read our article Tool sharpening: why should a tool be resharpened?
Tungsten carbide (HW) tools are used in machining operations where a high quality finish is not required and the material often changes over the course of a working day, because its cutting edges deteriorate more easily in the early stages of cutting. Diamond tools (PCD), on the other hand, have a very good cutting quality and great wear resistance. Diamond is distinguished from HW by the following characteristics: high hardness, abrasion resistance, toughness, high mechanical strength and high thermal conductivity.
The main materials that process our products are wood and its derivatives (chipboard, MDF, HDF, plywood, etc.), but thanks to the experience of many years dedicated to panel processing, expertise in many other areas such as aluminium, PVC and plastics has been developed.
We accept credit cards or prepaid cards of the VISA and MASTERCARD circuits, including American Express and Poste Italiane Postepay cards and bank transfer. Payment by bank transfer is subject to the following conditions: the bank transfer must be received within 10 working days of placing the order, otherwise the order will be considered null and void. It is understood that if a bank transfer is chosen, the goods will only be dispatched once the bank transfer has been verified. Sometimes, to further reduce the time required for the normal crediting of the bank transfer, it is sufficient to send us a copy of the receipt containing the CRO number of the bank transfer by the following method: send an email to firstname.lastname@example.org
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Our company wants all customers to have an exceptional shopping experience but sometimes it is unavoidable to encounter some problems, so for any technical issues please contact us on 0721.204328 or write to email@example.com specifying the type of problem.
Once your order has been completed, you will receive a confirmation email informing you that your order has arrived successfully. You will then receive an email within the next few hours confirming that your order has been accepted. If you do not receive a confirmation email, please contact us!
Of course, we will send you an email to the address you placed your order with as soon as it is shipped; also, if you are a registered user you can check the status of your order within your account.
If you access your personal area using your username and password chosen during registration, you can check the status of your order. If you have purchased as a guest, you cannot access your personal area.
You can also complete the order as a guest and in this case during the purchase process you will only be asked for the data necessary to complete the order and to deliver the product to you.
We pay special attention to even the smallest details of packaging and shipping: each of our tools is packed and shipped with care. The products are packed in standard, undamaged packaging that is suitable for loading onto transport vehicles and unloading onto the ground with appropriate and approved tools.
The delivery time for products with immediate availability, i.e. that we have in stock, is generally 24/48 hours: if you order before 12 noon the shipment leaves the same day, otherwise the next day. Product variants that are not available, on the other hand, have a delivery time of about 2/3 weeks because they are in production.
By ‘lead time’ of the order we mean the time elapsing from the completion of the order to the delivery of the product to the courier. You will receive an email as soon as your order is completed.
Mancini Utensili can help you in making a special tool best suited to the machining you need. Choose the type of product for which you want to request a custom quote and fill out the relevant form through this section: we will contact you with your custom proposal!
The products we sell online with immediate availability are those in standard sizes. Some product variants are purchasable but available in 2/3 weeks as specified with a specific wording, i.e. you can still proceed with the purchase and payment but they will be shipped as soon as they are available because they are in production. Other products, on the other hand, are available on request by filling in the appropriate form on the product page: we will then send you a personalised offer with the data you have entered.
If you have any doubts, you can contact our customer service team, made up of qualified and experienced personnel who can provide you with technical support from Monday to Friday, from 8:00 a.m. to 12:30 p.m. and from 1:00 p.m. to 4:40 p.m. via online chat on our website, by email at firstname.lastname@example.org or by calling 0721.204328
Our e-commerce site is B2B and B2C, i.e. we also sell to private persons: consumers can conduct the purchase for a purpose that can be attributed neither to a commercial nor to a professional activity.